Center Pet Pharmacy and Boutique is an on line pet pharmacy and boutique specializing in luxury pet products and customized, conventional or holistic medication specifically for your beloved companion animal. We only offer our customers exclusively hand-picked pet products from high quality product designers. What differentiates us from other pet sites is:
Our world class pharmaceutical service and expertise of over 43 years gives us the knowledge to treat your pet's health in the easiest most efficient way. Everything from flavored medicines that your pet will take willingly off a plate to medications in the form of transdermal gels which are are applied to the skin and absorbed into the bloodstream for those animals that are particularly hard to medicate. We have anything you need to make your life and your pet's easier.
With each and every boutique item we make sure to include a fun and interesting pet fact as well as uplifting quotes and helpful tips. We make sure to include this because we understand how uplifting and inspirational our pets are to us in our everyday lives. This site is meant to offer you the best in pet merchandise and prescriptions while lifting your spirits. It is truly a one of a kind site and we hope it warms your heart as much as it warmed ours!Our mission is to make on line, over the phone or faxed prescriptions as well as in store shopping for your pet as simple and fun as possible! We have searched high and low for an incredible selection of products and medications for your precious pet.
For more information on our company please email us at customerservice@centerpetpharmacy.com. Also feel free to call us on our toll free number at 1.866.961.5666. Remember to include your full name, pet’s name(s), address and a phone number, where we can best reach you.
We realize that the customer is our number one priority and we appreciate your buisness. Please do not hesitate to contact us with any questions or concerns that you might have. We can be reached via email at customerservice@centerpetpharmacy.com or toll free at 1.866.961.5666. We are available Monday through Friday, from 9:00 AM to 5:00 PM, Eastern Standard Time.
HOW TO SECURELY PLACE AN ORDER/PAYMENT
OPTIONS:
We accept Mastercard, Visa and American Express.
Debit cards which contain mastercard or visa logos are also welcome. We ensure
your privacy and security through PayPal. Shop anytime! Our website offers the convenience
of shopping 24 hours a day, 7 days a week! Be assured that your online order is
as equally important to us as in store purchases. We promise secure, fast and
easy ordering options. When you find an item you would like to purchase, simply
click on “add to cart” option and follow the instructions. Orders may also be
placed by phone or fax.
To place an order by phone please call toll free 1.866.961.9666. Fax orders can be placed by faxing your order to 202.464.1915. Fax order forms can be found on the first page of our shopping cart. Simply fill in the required information, print and fax. As soon as we receive your order we will send out a confirmation email with each purchase as a receipt as well as tracing purposes.
Important Update: Please excuse our dust! We are in the process of finishing the construction of our online store. We anticipate having our new cart fully designed and functioning by the middle of February 2008. In the meantime, if for any reason you should experience difficulty, please e-mail or call us toll free at 1.866.961.5666. We appreciate your patience while the completion of the store occurs.
Shipping Information for the United States and Canada:
Center Pet Pharmacy offers the following rates only to customers in the United States and Canada. Shipping costs approximately range from:
- Products/Orders from $0.01 to $49.99 cost around $7.99 to ship
- Products/Orders from $50.99 to $99.99 cost around $12.99 to ship
- Products/Orders from $100.00 to $199.99 cost around $14.99 to ship
- Products/Orders from $200.00 and up cost around $16.99 to ship
- For Express shipping please call our toll free number for separate pricing information. Oversized packages may cost more as well.
Products that are in stock generally will ship out within 24 hours via UPS. All other products will be shipped out as timely as possible. Please keep in mind that products not in stock must be ordered from our warehouse and could take longer than 24 hours to ship out. Shipping time varies based on the vendor. If an item has to be backordered, we will immediately notify you via email with an estimated arrival date as well as your individual shipping/tracking information.
RETURN/EXCHANGE POLICY
Customer satisfaction is our top priority! If for
any reason you are not completely satisfied with your purchase, you may contact
us up to 15 days of delivery of your product(s) and we will gladly provide you
with instructions on how to return a product for either a refund or store
credit. If you would like to receive a refund on a credit card purchase, please
allow up to 30 days for the credit to appear on your monthly statement. We can
refund shipping fees only if the return is a result of our errors. However we
do not refund shipping and handling fees otherwise. This includes the original
shipping fee and return shipping fees. Please be sure to include a copy of your
original invoice when returning merchandise.
Please note that we cannot return the following items for a refund:
- Items that have been used or are not in their original condition or packaging. Any item returned without the original packaging may be refused or subject to a restocking fee of up to 15% of the item, which will then be determined after examining the return.
- Beds, furniture and pet carriers: For health and sanitary reasons these items cannot be returned.
- Personalized or customized merchandise
- Edible items
- Seasonal Items
- Sale merchandise
- Due to health policy medications can not be returned.
In our experience, most returns are the result of incorrect sizing. Please do not hesitate to contact us prior to placing your order to ensure correct sizing.
Please also remember to ship wisely when returning your items. Remember that we cannot be held responsible for lost, stolen or damaged packages. For your own protection, we suggest that you insure your package before mailing as well as using a traceable shipping method.
CANCELLATIONS:
We work hard to ship orders as quickly and
efficiently as possible. We cannot guarantee that we will be able to cancel
your order after it has been placed. In any event, if you need to cancel your
order please call us as soon as possible and we will do our best to cancel your
order. If your order has already been shipped, please refer to our Return
policy for instructions. However backorders are different in that you have more
time to cancel. If you happen to order an item which is not available or on backorder,
we will contact you as soon as possible, at which time you will have the
opportunity to cancel your order. We appreciate your patience and apologize for
any inconvenience.
OUR PRICING GUARANTEE:
In general we offer the lowest online prices. We
sincerely care about all of our customers and their pets and would like you to
feel confident when purchasing from us. If you find the same item elsewhere at
a lower price, we will generally meet or beat there price. In order for us to
meet or beat there price, the following conditions apply:
The product must be sold by an authorized distributer and does not apply to close-outs, misprints, special buys, special promotions, liquidations or auction sales.
Price must be advertised and published for the consumer
Valid on retail price of item only
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